Effective Date: [Insert Date]
Thank you for choosing EL HORMA AGENCY LLC. We value your satisfaction and strive to provide high-quality services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Digital Services & Products
Due to the nature of digital products and services (such as marketing campaigns, website development, graphic design, etc.), all sales are final and non-refundable once the work has started or been delivered.
However, if you are not satisfied with the initial service, we will work with you to make necessary adjustments within the agreed-upon scope.
2. Refund Eligibility
You may be eligible for a refund only under the following conditions:
- The service was paid for but never initiated or delivered.
- A duplicate payment was made in error.
- The project was canceled before any work began.
To request a refund, you must contact us within 7 days of the payment date.
3. Non-Refundable Cases
We do not offer refunds in the following situations:
- Change of mind after the service has started.
- Delays caused by lack of client communication or missing materials.
- Failure to use or apply the delivered digital product or service.
- Work that was completed and approved.
4. How to Request a Refund
To request a refund, please email us at support@elhorma-agency.com with the following details:
- Full name
- Email address used for the purchase
- Payment receipt or transaction ID
- Reason for the refund request
Our team will review your request and respond within 3-5 business days.
5. Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to permanently ban your account and deny future services. We encourage you to reach out to us to resolve any issue directly.
6. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.
7. Contact Us
For any questions about this Refund Policy, please contact us at:
EL HORMA AGENCY LLC
📍 287 SHELTON WAY, MT STERLING, KY 40353
📧 support@elhorma-agency.com
📞 +1 (270) 594-1798
